Communication Tool Mix

Communities thrive based on trusted relationships between members. Too often online communities rely on a ‘low touch’ communication channels which don’t provide for building much trust. The key is to get the mix right – combining less frequent trust building opportunities like face to face meetings, with lower cost relationship maintenance channels, like wikis, to get the work done in between. Here are some simple steps to make sure your communication tools are the right ones for your community. › Continue reading…